Frequently Asked Questions

Everything you need to know about shopping with Matin Kim

What is Matin Kim's shipping policy?

We offer worldwide shipping. Orders are typically processed within 2-3 business days, and delivery times vary by destination. You will receive a tracking number once your package has been dispatched.

How do I return or exchange an item?

If you are not satisfied with your purchase, you can return items within 14 days of receipt. Products must be in their original condition with all tags attached. Please contact our support team to initiate a return request.

Are your products authentic?

Yes, all products sold on our official website are 100% authentic Matin Kim designs, manufactured with high-quality materials and rigorous quality control.

Which payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and select local digital wallets depending on your shipping region.

How can I determine my size?

Each product page features a detailed size guide including measurements in centimeters. We recommend comparing these measurements to your favorite existing garments for the best fit.

Will I have to pay international customs duties?

Import duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and are determined by your local customs office.